How will my parcel be sent?
Each parcel gets a tracking code, which we email to you the day it leaves. Transit times per destination are listed in the shipping policy.
Can I return a product?
Returns follow the rules on the refund policy page. Write to the desk first, then we tell you where to send it.
Will it fit my drawer, shelf or sink?
Each listing gives the measurements. Measure the spot at home first, and if you are unsure, ask us before ordering.
What is it made of, and how much does it hold?
Each listing names the materials, and storage items add their capacity. Missing, or still in doubt? Send the desk a question first.
Which payment options are there?
The checkout lists every payment option for your country. The checkout itself is secured.
Something arrived broken
That should not happen. Send a photo of the product and the box to the desk and we arrange a fix.
I typed the wrong address. Now what?
Tell us right away. While your order is still with us, we can update it.
How fast do you answer?
Usually within 12 to 24 hours on working days.
Help desk
A person is behind this counter
Before you order or once it has arrived, write to us. Every message lands on our desk, and a person replies in 12 to 24 hours on weekdays.
support@bolnoshop.comMonday through Friday, 9:00 AM to 5:00 PM Eastern Time
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Pick the right one first
Ask about measurements, materials or how much a container holds. We help you choose before you buy.
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12 to 24 hours to a human reply
Someone from the shop reads your message and writes back on working days.
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Tracked from our door to yours
A tracking code rides along with every order. Misplaced it? Share your order number and the desk digs it out.
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Something off? Come to us first
Write to the desk with your order number and a photo. We would much rather untangle it together with you.