Refund policy

Return & Refund Policy

Your satisfaction is important to Bolno Shop. If a product isn't quite what you expected, we've made the return process straightforward — here's everything you need to know.

Return Window: 30 Days

You have 30 days from the delivery date of your order to submit a return request.

To qualify for a return, your item must meet all of the following conditions:

Has not been worn
Has not been washed
Comes in its original packaging
Includes all original tags, where applicable

Please note that items showing signs of wear, washing, alterations, post-delivery damage, or any other condition that prevents them from being resold in their original state may not be eligible for a refund.

Free Returns

All approved returns ship back free of charge. Once your request is accepted, we'll email you a prepaid shipping label along with clear return instructions.

To keep things moving smoothly, please use the prepaid label we provide and follow the guidance shared by our support team.

How to Start a Return

Get started by emailing support@bolnoshop.com, or by submitting a request through our Contact page.

Be sure to include your order details and list the items you'd like to return — this helps us assist you more quickly.

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM ET, and typically replies within 12 to 24 hours.

Return Destination

Items should only be shipped to a return address provided or confirmed by Bolno Shop during the return process. Once your return is authorized, we'll send you the correct return address along with your prepaid label.

How Refunds Work

Once your return arrives at our warehouse, it will be inspected to confirm it meets the eligibility requirements listed above.

For approved items, refunds are typically processed within approximately 5 to 7 business days after warehouse receipt and are issued to your original payment method.

Keep in mind that your bank, card issuer, or payment provider may require additional time to post the funds once the refund has been released. Those timelines are managed by the provider and are beyond our control.

Exchanges

Exchange requests can be made by contacting our support team within the 30-day window. Depending on the item and current stock availability, we'll guide you through the available options.

Please remember that exchanges depend on inventory levels and cannot always be guaranteed.

Damaged, Defective, or Incorrect Deliveries

We encourage you to inspect your order upon delivery. If an item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible so we can look into it and work out a resolution.

When reaching out, include your order details and a description of the problem. We may ask for photos or other reasonable information to help us assess the situation.

Cancellations & Modifications

If you need to cancel or change an order, please get in touch with us as soon as you can. Once processing has begun, cancellations and modifications may no longer be possible. Orders that have already been processed or shipped can instead be returned after delivery, subject to the eligibility terms in this policy.

Refunds on Shipping Costs

Because Bolno Shop offers free shipping on all orders within its United States market, there is no outbound shipping fee to refund for orders placed under this offer.