Privacy policy

Bolno Shop ("Bolno Shop," "we," "us," or "our") has put together this Privacy Policy to explain how personal information is gathered, used, shared, and otherwise handled when you browse our online store, make use of our services, place an order, or otherwise get in touch with us (together, the "Services").

By using the Services, you acknowledge the practices outlined in this Privacy Policy. We encourage you to read it in full so you understand exactly how your personal information is treated.

Personal Information We Collect

The personal information we collect depends on how you engage with our store and Services. We keep collection to what is reasonably needed to process and complete orders, deliver customer service, run and protect our Services, meet legal obligations, and support everyday business operations.

Personal information we may collect includes:

• Contact details, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction details, such as products bought, order specifics, returns, exchanges, refunds, and your transaction history.
• Payment-related information required to complete purchases. All payments are processed securely by independent third party payment providers, and full payment card details are generally not stored directly by us.
• Account details, where customer account features are offered, including information tied to your account.
• Customer support details, including anything you share with us by email, via our contact form, or through other available support channels.
• Shopping activity, such as products you view, add to your cart, save, or buy, where needed to deliver and improve the shopping experience.
• Device and usage details, such as your IP address, browser type, device information, network connection, and how you interact with our store, where necessary for functionality, security, fraud prevention, or permitted analytics.
• Marketing preferences, including your choices around promotional communications where applicable.

How We Collect Personal Information

We limit collection of personal information to what is reasonably needed to process and complete orders, provide customer support, run and secure our Services, meet legal obligations, and support related business operations. Personal information may be shared directly by you when you place an order, create or use an account, reach out to customer support, submit a form, subscribe to communications, or otherwise interact with our Services.

Cookies and similar technologies may also automatically gather certain information as you browse or interact with our store, where necessary for website functionality, security, fraud prevention, analytics, or where otherwise allowed under applicable law.

Third parties that assist us in processing orders and running our business may also supply us with information, such as Shopify, payment processors, fulfillment and shipping providers, analytics providers, and other service providers.

How We Use Personal Information

We use personal information solely for legitimate business purposes tied to processing orders, providing the Services, supporting customers, maintaining security, and complying with applicable law, including to:

• Process, fulfill, and manage orders;
• Securely handle payments, returns, exchanges, and refunds;
• Provide shipping, delivery, and order tracking details;
• Communicate with you about your purchases, account, inquiries, or requests;
• Deliver customer service and support;
• Maintain and improve our store, products, and Services;
• Provide and enhance your shopping experience;
• Send marketing or promotional communications only where allowed by applicable law and in line with your preferences or consent;
• Measure and understand how effective our Services are, where permitted by applicable law;
• Detect, investigate, and help prevent fraudulent, malicious, or unlawful activity;
• Protect our customers, business, website, and legal rights;
• Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
• Establish, exercise, or defend legal claims.

Bolno Shop does not sell customer personal information.

Cookies and Similar Technologies

To keep the website running, remember your preferences, understand how visitors use the store, improve functionality, measure performance, and help prevent fraud, our store and the services that support it may use cookies, pixels, and similar technologies. Non-essential cookies used for marketing or advertising remain subject to applicable consent requirements.

While certain cookies are required for the store to work properly, others may support analytics or personalization. Where cookies or similar technologies serve advertising or marketing purposes, we will seek consent where required by applicable law.

Privacy controls available on our website, or your browser settings, may allow you to manage certain privacy and cookie preferences. Keep in mind that blocking certain cookies may affect the functionality or availability of some features of the Services.

How We Disclose Personal Information

Personal information is disclosed only when reasonably needed to process orders, operate Bolno Shop, provide the Services, protect our customers and business, or comply with applicable law. Recipients may include:

• Shopify and related providers that power and support our online store;
• Payment processors and financial service providers involved in securely handling transactions;
• Shipping, logistics, fulfillment, and delivery providers;
• Technology, hosting, security, fraud prevention, and customer support providers;
• Analytics providers where necessary and permitted by applicable law;
• Marketing or advertising providers only where you have given any consent required by applicable law. Without your consent, we do not share your personal information with third parties for their own marketing purposes;
• Professional advisers, such as accountants, auditors, insurers, and legal advisers;
• Government agencies, regulators, courts, law enforcement, or other parties where disclosure is required or permitted by law; and
• Parties involved in a potential or completed business transaction, such as a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable privacy requirements.

Disclosure may also take place when you ask or instruct us to share information, or when it is necessary to protect our rights, our customers, or others.

Customer personal information is never sold to third parties.

Shopify

Shopify supplies the hosting and platform that power our store. In delivering its platform and related services to us, Shopify processes personal information in connection with website hosting and the operation of our online store. 

Shopify's own privacy practices also govern how it handles certain personal information, since Shopify may process information about your interactions with Shopify-powered stores. You can find further details in Shopify's Privacy Policy.

Secure Payment Processing

All payments made through Bolno Shop are processed by secure third party payment processors. These providers apply security measures designed to protect payment information during transaction processing.

Bolno Shop generally does not store complete credit or debit card details directly. Instead, the applicable payment processor handles payment information in line with its security practices, terms, and applicable legal obligations.

Third Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties. Once you follow such a link, your interactions with that third party's services are governed by its own privacy and security practices.

We encourage you to review the privacy policies of third party websites and services before providing them with personal information. For third party websites or services we do not control, we accept no responsibility for their privacy practices, security, accuracy, or content.

Advertising and Analytics

To understand how customers interact with our store and to improve the performance and shopping experience of our Services, we may use analytics services. Without the customer's consent, customer personal information is not shared with third parties for their own marketing or advertising purposes. Where advertising or marketing technologies are used, we will obtain consent where required by applicable law.

Certain analytics or advertising activities may involve the collection or sharing of information through cookies or similar technologies, depending on the technologies used on our store and applicable law. Where required, customers will be given choices regarding these uses of personal information.

Data Retention

Personal information is retained only for as long as reasonably needed to process and support your orders, provide the Services, maintain required business and transaction records, comply with legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods for particular information may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Security

We apply reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment transactions are handled through secure payment processing providers designed to protect transaction information.

That said, complete security can never be guaranteed for any website, electronic transmission, or storage system.

Please avoid sending sensitive or confidential information through unsecured communication methods unless necessary.

Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has inappropriately provided us with personal information, please contact us using the details below so we can review the request and take appropriate action.

Your Privacy Rights

Depending on where you live and subject to applicable law, certain rights regarding your personal information may apply to you. These may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to receive a copy of certain information or to opt out of certain processing activities.

Certain U.S. state privacy laws may additionally give eligible residents further rights concerning particular uses or disclosures of personal information, including rights related to targeted advertising or the sale or sharing of personal information as defined under applicable law. Bolno Shop does not sell customer personal information.

You may exercise applicable privacy rights using the privacy controls available on our website, where offered, or the contact details below.

We may need to verify your identity before processing certain privacy requests. Where permitted by applicable law, an authorized agent may submit a request on your behalf.

You will not face unlawful discrimination as a result of exercising an applicable privacy right.

Marketing Communications

Bolno Shop does not share customer personal information with third parties for their own marketing purposes without the customer's consent.

Every promotional email we send includes an unsubscribe option you can use at any time. Even after opting out of promotional communications, you may still receive non-promotional messages necessary to service your account, fulfill your orders, respond to your requests, or otherwise manage our relationship with you.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.

Updates will be published on this page, and the effective date may be adjusted accordingly. We recommend checking this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please reach out to Bolno Shop.

Email: support@bolnoshop.com
Contact Form: Visit our Contact page.
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Expected response time: 12 to 24 hours